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Black Diamond Casino Review

Black Diamond Casino is one of the many online casinos that are operated by Deck Media. The casino has been operating since 2019, and I will share my experience with them in this review.

I have played on most Deck Media online casinos, but today, I will talk about Black Diamond.

welcome bonus package of $25000

Banking Options

If you want to play for real money, there are several modes of payments that you can use to deposit cash on Black Diamond Casino.  These include Deposit Options

Visa, Money Transfer, Easy Debit, MasterCard, Bank Wire, American Express, as well as the E-Check.

Please note that the casino has limited the amount that you can deposit to a minimum of $25.

I would have loved to see Bitcoin on this list, particularly given that the casino accepts US players.

However, this is missing from most casinos associated with Deck Media, and I hope in future they will consider it.

Withdrawal Options

The casino has far much fewer withdrawal options which are Money Transfer, Paper Check, and Bank Wire.

At Black Diamond Casino, the least amount that you can withdraw is $100.  The withdrawal fee varies with the method that you use, but it’s usually between $10 and $30. This also depends on the amount of cash that you are withdrawing.

Bonuses and Promotions

Apart from the welcome bonus, I did not encounter lots of bonuses from Black Diamond.

However, the casino offers tons of daily offers you can claim, in addition to a VIP program.

welcome bonus package of $25000

Welcome Bonus

For each of the 5 deposit that I made, the casino gave me a 500% match bonus. This bonus also came with a total of on each of 25 free spins.

Although at first, I was very excited to receive this offer, I was very confused about how it works since the casino does not provide clear details of the bonus.

I had to dig through other player’s review to get this information: where I found that, the maximum that you can claim from the welcome bonus is $5,000.

Information on the rollover is also missing, and it’s even more confusing to see that Black Diamond Casino lists up to 3 different rollover requirements.

The rollover is determined by the offer that you’re claiming.

99x the bonus is required if you are withdrawing from the free Bonus Money, 75 x the bonus with the maximum withdrawal limit from the welcome bonus being $100.

Each game contributes a different amount to the wagering requirement. Below is how it works:

Slot games contribute 100%, Video Poker 20%, Roulette, Keno, Casino War, Weed Whacker, and Mini-Baccarat contribute 10% each, while Blackjack will give you 2.5%.

Daily Promotions

I love the daily offers that Black Diamond offers. This was one of those areas that kept me going, and I looked forward to something new each day.  

Each day has its own offers, and I will highlight the Wednesday and Friday offers (this were my favourite) below:

A $500 deposit will give you a 250% match bonus

A $200-$499 deposit will give you a 200% match bonus

And then on Fridays:

Any deposit above $250 earns you a match up bonus of 250%

A deposit of up to $200 earns you a 150% match bonus

Tournaments

Black Diamond has some tournaments as well. Currently, the casino has 4 different options that they are running:

Charms and Clovers

Sports Memorabilia

$15k Guaranteed

$200k Guaranteed

Each of these promotions earns you a point according to the game that you play. The more points you collect, the better your position on the leader board.

A higher position on the leader board means more and better prizes.  Some tournaments will pay one lump sum prize to a single player, while others will divide the prize money among several players.

VIP Program

Black Diamond has a VIP program as well, and this one comes with a multi-tier level. There are 6 tiers in it and these are:

Bronze, Silver, Gold, Platinum, Ultimate, and Ultimate+

Just like with the welcome bonus, there are no clear details on how each tier works. The only available information from them is that more games mean exclusive offers.

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Casino Games & Software

Black Diamonds works with several game providers who include Pragmatic Play, Rival, Parlay, and Betsoft.

This means that there is diversity in the number of games available on the casino.

One disadvantage of working with a developer like Betsoft is due to numerous complaints that emerged concerning them.

Some players complained of faulty progressive jackpot machines, which could not trigger a win due to what is believed to have been a programming error.

Available Games

Given the different developers that Black Diamond works with, it’s obvious that this casino has a wide variety of games. These include slots, video poker, and other speciality games.

Video Poker Games

If you love many choices, then you are well taken care of on this casino.  However, it is important to note that most of these video poker games have a very small difference.

In most cases, you will find the same type, but with either a progressive jackpot, single or multi-hand game. Regardless of this, it’s still a good option for most people.

Blackjack

The other game is blackjack. These are not very many, but you still have a choice

The available ones include:

Unfortunately Black Diamond does not have a lot of blackjack games, and the few that are available are either single or doubles but from the same title.

Live Dealer

Only three games are available for the live dealer. These are:

  • Baccarat
  • Roulette
  • Blackjack

Many online casinos that allow US players do not offer live dealer games, so this is a huge step from Black Diamond.

Slots

Slots are my favourite online games, and with the long list from Black Diamond, I was well taken care of.

The casino has very many slot games, and I was overwhelmed when it came to making a selection.

The list of available slot games is very impressive, I was able to enjoy a little bit of everything. By this I mean some 3-reel classics, impressive bonuses, 5-reel video slots, special features slots, and progressive jackpot slots among many others.

By the way, I forgot to mention the Betsoft’s 3D slots that are available on Black Diamond Casino, these are worth checking out.

If you love flashy graphics on slots, then these 3D slots are your best bet.

If you want to change with the story, slots from Rival are very common with this, especially their I-Slot series. They come with a running storyline and the game, bonus round, reels, etc. changes with the story.

I also love the fact that with most of these slots, you can dash somewhere, and return and continue with the game from where you left.

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Accessing the Games

To enjoy the games on this casino, you’ve got several options.  You can either play directly on your browser or download their gaming software.

Personally, the browser works wonders for me. This is because I will not need to download anything that might end up taking a lot of space on my gadget.

However, the browser also means a lesser selection of games when you compare it to the download version.

You can test what works best for you by downloading the casino’s software and comparing it to you to see which one suits your needs.

The major systems used here are Apple and Android. However, a few games (especially those from Betsoft) may be supported by Blackberry, and Windows devices.

Customer Support

This is one of the most critical departments on any online casino.  When gaming online, you will often come across some issues that will need further clarification.

Since there are no land-based offices where you can take your complaints, online customer support is the only communication medium between you and the casino.  

From my experience, Black Diamond Casino has an organised, and well-informed customer support department.

I once had an issue, where the casino had rejected one of the documents that I had sent for account verification.

After reaching them via their Live Chat (an active account is required to access it), the gentleman on the other end was very professional. He patiently listened to my frustrations, and in less than 5 minutes, the issue was solved, and I was a happy gamer.

Email support is also available through [email protected]

Conclusion

From the personal experience that I had on Black Diamond, this casino is not as bad as what I have seen on other online gaming platforms.

However, there are a few things I would like to point out regarding this casino.

The first thing is about the bonus terms. Black Diamond Casino needs to make their bonus terms clear.

I had to look for this information, and I was lucky to find it from other review casinos.

The moment you offer an online service that comes with vague terms, it might not look like an honest deal.

Give the large number of US players that visit this online casino, it is only fair if they consider accepting Bitcoin as part of their banking options.

Their match up bonus is excellent, and if we do some quick math, we get to see that for every $ that you deposit, Black Diamond adds you $5.

The daily bonuses and frequent tournaments give you a reason to stick around and play as often as possible.

Overall, the casino would perform much better if they were open with the terms that accompany the many offers that they promise.

welcome bonus package of $25000