Casinia Casino Review
As a seasoned online gambler, it is always my duty to check any casino’s games database, as this is one of the signals of what I should expect with them.
Casinia Casino is a relatively new online casino that started its operations back in 2017. In a short span of time, this online casino has managed to grow in popularity, which prompted me to join them, and see what they had in store for players.
From my personal experience, here is what you can expect with Casinia online casino:
As a seasoned casino gambler, one of the areas of concern for me is the casino’s collection of games. Since the games available on an online casino are most likely going to determine how successful your gaming is going to be, it is important to look into this aspect keenly, and especially if you are using real money to play.
At Casinia casino, the quality and quantity of games seem to work together, as the casino boasts of over 1,600 games. Additionally, they also stock a number of table games, virtual as table games.
For their instant play casino, you can expect to enjoy games like Hot Safari, Sugar Pop 2, Ancient Egypt, among many others. I actually tested a number of their live dealer games, just to get a feel of how smooth the whole set up is. Some of Casinia’s live dealer games include video poker, baccarat, roulette, and blackjack.
Most of their games are available on the go, and you can enjoy them using your mobile gadgets, including the tablet.
The casino works with some notable names in the industry like Microgaming, Habanero, NetEnt, Quickspin, Evolution Gaming, Betsoft, Pragmatic Play, Yggdrasil, Nyx Interactive, Euro Games Technology, Amatic, Thunderkick, Elk Studios iSoftBet, PariPlay, Red Rake Gaming, Amaya, Igrosoft, Endorphina, Ezugi, Industries, GameArt, Push Gaming, and Ainsworth Gaming Technology.
However, there is no option for filtering games, and I had to find my favourite Play n Go slots manually.
After ascertaining the type of games that were available on this online casino, it was time to make a quick deposit. Using my Visa Card, I made a deposit of €100 and it was immediately credited to my player account.
However, I came across other types of bonuses like the welcome bonuses; weekly reload bonuses as well as weekend promotions. The welcome bonuses are based on either the casino section and/or the sports betting section.
· The Welcome Bonus
When you make your initial deposit, Casinia’s casino welcomes you with a100% bonus match up to 500 Euros, and an additional 200 free spins. However, to unlock these, you are required to make a deposit of at least €20.
For the sports betting welcome version of the casino’s bonus, you are awarded a 100% deposit match up to a total of €150. The casino’s ongoing weekend promotion has the potential to award you with a bonus as high as €500.
The wagering requirement for the welcome bonus is 30x (bonus + deposit), and as if that is not enough, Casinia casino requires you to place bets of at least €5 before you can claim the bonus. I found this procedure to be quite time-consuming, and it is not something that I really enjoyed doing.
Additionally, this bonus is only received by new players, and if you make your deposits via Skrill or Neteller, you are not eligible for the promotion.
Casinia casino looks determined to frustrate players when it comes to withdrawing the money that is as a result of the free spins. The casino has placed a limit to the free spins, and the maximum withdrawal that is allowed is €80 or equivalent in your currency.
The bonus is only valid for 10 days, and the free spins are awarded in batches of 20 each day, for a total of 10 days.
· The Weekly Reload Bonus
Another form of bonus that Casinia casino uses to woo their customers is the weekly reload bonus. This bonus awards you a 50% weekly reload, up to €200.
The offer comes with other “benefits” like loyalty bonuses, higher wagering odds as well as higher bonuses. Additionally, Casinia casino promises a cashback bonus of 10% up to €500 Euros.
Now, with the weekly reload bonus, the minimal deposit that you are required to make is €10. I do not like the wagering requirement that is set at a 40x bonus which is quite high, and in most cases out of reach. Bet amounts for this type of bonus cannot go below €5.
· Casinia Casino VIP Club
The VIP bonus is something that features widely on most online casinos. It is a type of bonus that promises players a lot of possibilities to make money, but this also comes at a huge cost to the player. After all, if the deal is too good think twice because there is always a catch along the way.
Since I did not stick around on this casino for a long time, I never made it to the highest level of the VIP Club. However, from what I understand, Casinia has a model that it uses to classify its VIP Club members. Below is a structure of how Casinia casino deals with their VIP Club members:
So, how can you benefit as a VIP Club number at Casinia online casino? Well, for starters, you will be accorded your own personal manager. According to the casino’s T&C, the manager will be available 24/7 to assist you with any questions that may arise.
However, this is not always the case, and I have seen a lot of complaints from previous VIP Club members on several casino review forums.
Other benefits that are outlined on the T&C page include some financial privileges, which may come in the form of better bonuses and/or generous promotions, faster withdrawal processing as well as higher withdrawal limits.
To ensure that they get more and more players spending om the casino, Casinia offers the VIP Club on different levels, whereby, the more you spend, the better the services that you will receive.
For example, if you get to the highest level of their VIP Club, you will be given a unique and personalised service. This type of service is personally tailored towards each player’s gaming preferences and style.
Let us look at Casinia Casino VIP club levels:
Bronze – This level is the most basic on the VIP Club membership ladder. On this level, you should not expect to receive any cashback, while the exchange rate offered is 100:1. The monthly withdrawal limit is not so bad, as it currently sits at €10,000.
Silver –The Silver level does not differ much from the Bronze level. However, the only notable difference is the better exchange rate of 90:1 that Silver level offers.
Gold – When you get to the Gold level, you will have added advantage especially in the cashback formula. Gold level members at Casinia casino enjoy a monthly cashback bonus of 5% of the total losses. The exchange rate is set at 90:1, while the monthly withdrawal limit is € 20,000.
Platinum – This is Casinia’s second-best VIP level, which also comes with far much better terms. With the Platinum level, you get a chance to withdraw up to €25,000 a month. The exchange rate is at 80:1 exchange rate, while the monthly cashback sits at 10%. You will also be given a personal account manager.
Diamond – Diamond level comes with all the benefits that a player can imagine. A 70:1 exchange rate is available as well as a 15% cashback for any losses that you may incur. The monthly withdrawal limit is set at € 50,000.
Now, with all the above goodies that Casinia casino offers players, they have no option for setting betting limits. This means that the casino has little regard for the losses that you make. Actually, their huge bonuses act as a trap to woo players into depositing and playing more. This means more losses to the player and more profits to the casino!
Casinia casino needs to up their game, and increase its functionality. Most online casinos offer features such as control limits (Deposit, Self-Exclusion, Session Length Limit, and Loses Limits). Providing such features is all that responsible gaming is all about.
Every online casino worth it's salt should have numerous payment methods to cater to the wide variety of users.
Well, Casinia casino has tried in this area, and there are quite a number of payment methods that you can use to deposit and withdraw from this casino.
Some of the deposit methods include MasterCard, EcoPayz, Visa, MasterCard, Rapida, Skrill, Neteller, EnterCash, Bitcoin, and Sepa. The withdrawal options are much less and they include Bank Wire Transfer, Visa, Neteller, Master Card, Skrill, EcoPayz, Payeer, Bitcoin as well as Enter cash.
Depending on the withdrawal method that you opt to use, Casinia casino promises a processing period of between 24 hours (with Ewallets) and 7 days (Bank Wire Transfers).
However, this is far from the truth. When I tried to make a withdrawal on Casinia Casino, I was quite disappointed by the slow processing of funds. I first requested a withdrawal of €500, and once they processed it, I was only allowed another transaction after 24 hours.
Casinia casino has put a limit on the amount that you can withdraw and per day, the maximum withdrawal allowed is €1000, €3000 Euros per week, and 15,000 per month.
If you are a high roller, you will be very disappointed by the many withdrawal limits, but this is what the casino uses to push players into joining their VIP Club.
Casinia Casino Licence
Due to the many hiccups that I encountered on this online casino, I decided to do a background check to ascertain its credibility. Actually, Casinia Casino is a registered and licenced operator, and they hold a licence from the Commission of Curacao.
Like we all see on other online gaming platforms, there are some countries that are not allowed on a particular casino due to their jurisdiction. On Casinia casino, the list is quite long, and it locks out very many players.
Some of these countries the USA, the UK, Curacao, Ukraine, Afghanistan, Israel, Netherlands, Iran, Iraq, and the Republic of Moldova.
Casinia Casino Support
As I come to a close, I would like to share my experience with Casinia casino’s customer support. This is actually the only area that amazed me in this online casino.
After I got really frustrated with Casinia’s delay in processing my funds, I headed to the live support to seek some clarification. Their staff there is quite courteous and friendly. They politely tried to calm me down; as they explained the reasons for the delay. Live chat is also available 24/7 and you can use other communication modes like a phone (+356-2778-0669), email, as well as a FAQ section.
The Casinia Casino offers services via different languages including English, Russian, Swedish, German, French, Hungarian, Turkish, Portuguese, Norwegian, Polish and Finnish.
Casinia Casino is not the best place for any gambler aiming to place large stakes. From my own personal experience, you can only have a smooth gaming session if you join their VIP Club, which they aggressively market.
If you are looking for an online casino to place small bets, then stay away from Casinia Casino, because you will be very frustrated with their snail-pace withdrawal process.
Also, the game filters for some particular games are non-existent, and you get to waste a lot of time trying to search for a game manually.
If this casino wants business from return customers, they must look deeply into the areas that I have highlighted in this review.