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Frank Casino Review

Frank Casino has made a mark in the gambling industry since its launch back in 2014.  On their gaming platform, you will find over 2000 games to choose from.

However, the question that many gamers might be more concerned with is not the number of games available: but how good these games are, and how successful you are most likely going to be with the casino’s general set up.

A Look At The Games

Frank casino seems to be all about quality if their impressive game’s catalogue is anything to go by.  For example for the slot games, I have come across some games from the top cream software developers.  Some of these include games from developers like Playson, BetSoft, Microgaming, and NetEnt among a number of others.

Although the casino is not very old in the market, having been started in 2014, it seems to be making waves in the gambling industry. This is evidenced by the extensive noise (both positive and negative), that we are witnessing online.

I will talk more about slot games since these are my favourite games. Well, Frank casino doesn’t do so badly in this area, and the casino has over 300 slot machines in their games lobby.

If you feel lost in the sea of slot games available here, you can always use the casino’s “my favourites section” to store your slots of choice that you can then retrieve later on.

Personally, I love the modern 5 reel slot machines, and on Frank casino. You will be spoilt for choice from the many available reputable slots from highly regarded developers.

I’m talking about some fruit machine video slots, the likes of Fruit Zen (Betsoft), and Juice 'n' Fruits (Playson).

If you prefer the oldies, then you can enjoy some simple 3-reel slot machines from renowned developers like NetEnt and Microgaming.  Retro classics like Lucky 8 Line, and Super Nudge 6000, themed slots like Cool Buck, Couch Potato, and Jurassic Jackpot will brighten your day.

Progressive jackpot slots are a big hit today, and to cater for the growing number of layers who love these types of slots, Frank casino has many such slot games that include Mega Moolah (my all-time favourite), Cash Splash 3 Reel, and Treasure Nile among many others.

Available Languages

The many languages that Frank casino uses could be one of the major reasons that they have managed to pull many bettors. Their international appeal offers a lot of languages that include Finnish, Russian, English, Spanish, German, Italian, Polish, Norwegian, and Indonesian.

Additionally, the user-friendly website allows visitors to choose and save their favourite games from the long list of available games and bonus offers.

Mixed Reputation

As an experienced gamer, I have come to appreciate the information, because as they say, information is power.

I did a little background check on Frank casino, just to be sure that I was dealing with a reputable online casino. From the information that I gathered, The Company mandated to provide information and services at Frank casino is Darklace Ltd, and it’s based in Limassol, Cyprus.

On the other hand, Frank casino’s licensing is managed by Pomodorro NV, a Curacao-based company. These two companies have got no stellar reputation in the market, and they have no portfolio to boasts of. Actually, their only known brands are Joy Casino and Drift Casino.  

However, there is some assurance that this casino is legitimate considering that it is licensed by the Government of Curacao. This gave me some confidence in knowing that, I could get some fairness if I invested in this casino.

However, even with the licencing being offered by respected gambling regulating bodies, it does not make a casino immune to challenges.

Actually, I’m one of those players who have a bone to pick with Frank casino due to delayed payment.  Frank casino promises immediate withdrawal processing, but this is far from the truth.

I joined this casino after reading some positive feedback from previous users. After making a quick deposit using my Visa card, It was time to head to the slots section (these are my all-time favourite), where I picked a few games to pay.

Afterwards, I managed to make some profits and I thought it was now time to enjoy the fruits of my labour. I sent a withdrawal request, and the casino requested for additional information to verify my identity.  This took another 5 days before Frank casino finally agreed to process my funds.

Customer Support

Frank Casino has dedicated customer support; its live chat support is operational round the clock, for seven days a week.

However, when I tried to seek clarification for the pending withdrawal of funds that I was experiencing, none of the staff that I spoke to could give me a concrete answer.

You can also try something different from the common games like slots. These include traditional casino games like American Roulette, Three Card Rummy as well as European Blackjack.

The “Other Games” section on Frank casino has some interesting games that you can try out as well. Among the few that I tried there include Spingo, Castle Builder, and Hexaline.

However, there is one thing I noticed about the modern slots. Most that I got to try out was too slow to load, and the lagging caused massive losses to my account.

Limited Ways To Pay

Even with all the games available to play, the best licence, as well as a large international betting community, Frank Casino has a number of flaws to contend with.

One such disadvantage is the limited number of currencies. Frank casino offers only two currencies – the Euro and the US Dollars. I was expecting to see a variety given the large international clientele that they handle.

However, the payment methods are many, and they include Mastercard, Visa, Visa Electron, and Maestro and a number of e-wallets like Skrill, iDeal, Neteller, Trustly, Paysafecard, among others.

Bonuses

If there is a thing I love exploring on an online casino, it is the bonuses and promotions. On Frank casino, bonuses are in plenty, and it is a little confusing when you are trying to determine where each bonus belongs. 

This is another challenge that I came across because the casino has not given clear guidelines on the bonus rules.

Upon sign up, I required to pick from a list of bonuses offered by this online casino. These are the free spins, extra refunds, double franks, and the free franks (VIP points).

Afterwards, I was bombarded with a lot of other types of bonuses, such as a 100% deposit match bonus up to €200, an extra 150 free spins, and “Bonus of the Day” As far as bonuses are concerned, I had the worst experience with Frank casino. I chose my welcome offer, and immediately, a message popped on my screen that I was supposed to make an additional deposit of $10 to activate the bonus.

I followed the instruction and happily deposited the $10. To my shock, the casino did not add the spins and this prompted me to contact their support department to make a query.

The lady I spoke to asked me to make another deposit so that she would add the bonus amount. That was quite a bad one for me, and I decided to quit the casino altogether.

Conclusion

Frank casino may be offering great entertainment, but the casino has a very shaky reputation. Additionally, their bonuses and customer service is just terrible, to say the least. Frank casino must work hard to clean their damaged reputation, by the numerous complaints that have been launched against them.