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Mars Casino Review

Mars Casino is an online establishment that has been operating for some time now.

The casino promises players the best experience, but unless you register and play on any online gaming platform, you can never believe any word that an online casino gives you.

After making a quick registration on this casino, I took the time to sample some of their games, and I will share my experience with you:

Mars Casino promises over 500 games on their site. However, a look around indicates that the casino is not being honest with this, as only about 300 games are available.

Mars Casino Licence

Mars Casino is a licensed entity, and the casino holds a licence from Curacao.  According to the casino, players will get what they refer to as “galactic-sized winnings”. From what I understand, the casino promises that you will be in a position to make lots of cash from their games.

One unique thing that I noticed about Mars Casino is its theme. It’s all about going to outer space for some relaxation. This was a new experience that I had not seen anywhere else.

Gaming Platform

An online casino’s navigation has a lot of influence on the overall outcome of a gaming session.

I was hoping that I could get a better experience with Mars Casino, but unfortunately, it was not the case.

The site does not load fast even with super quick internet, and this is the same case with many of their slots.

The site can also be confusing since there are both primary and secondary menus.

Registration Process

The Registration process is quick and the casino warmly welcomes players who make a deposit.

The sign-up page requires your official names, a very strong password, a bonus code (if someone invited you), a valid email address, as well as your preferred currency.

Currencies available on the casino include the Euro, the US Dollar, British Pound, Swedish Kroner, Bitcoin, Australian Dollar, Canadian Dollar, and the Norwegian Kroner.

Availability of Games

Although Mars Casino works with some top developers, they are misleading their players into believing that they can provide games in excess of 500.

I was not able to find any slot game from my favourite developer, Microgaming, but I saw some from Endorphina, Betsoft, Amatic, Netent, and Ezugi.

I hope Mars Casino will keep on adding games to their catalogue so that they can hit the 500 that they are so desperately in need of, while at the same time cater to a wider market.

In addition to the slots, Mars Casino offers Baccarat, American Blackjack, Live games, and Double Bonus Poker among others.

Mars Casino Bonuses

Online casinos are known for their many bonuses, and Mars Casino has not been left behind.  For example, if you deposit €50, the casino will give you an additional €50. This translates to a 100% welcome bonus.

This bonus is accompanied by 50 free spins. However, these spins are not added automatically, and I was supposed to make a daily request for them via chat.

Mars Casino has an additional bonus if you make a second deposit. The second bonus awards you an equivalent of 25%, while a third deposit comes with a 50% bonus.

Special bonuses are only awarded on special days like Black Friday and Halloween.

However, I had a terrible experience with the bonus terms. After making a small bet using the bonus, I lost all hope of withdrawing it. This is because as I later came to learn, any wagers made using bonus funds do not count towards the wagering requirements.

Customer Support

Since online casinos are operated virtually, there is every reason for a casino to invest in great customer support.

Well, in this day and age, Mars Casino does not seem to realise this, as the casino has terrible customer support staff.

I once had an issue with document verification, so I thought it wise to get a clarification from the casino. I headed to their Live Chat and met a certain lady.

After explaining my predicament, the lady seemed disinterested in helping me, and shockingly, she was quite rude.  

I could not believe that this is a casino that is competing with hundreds if not thousands of others and wondered why the lady thought she could keep customers on this casino with her terrible attitude.

Their FAQ page does not seem to give detailed answers to most of the common queries.

Email supports looks like its long dead, and it took the casino two weeks to answer to my email.

Conclusion

Mars Casino can as well shift their services to mars! The casino seems to be famous for all the wrong reasons. From terrible customer support to terrible bonus terms, Mars Casino does not seem to be sure of what they really want.

I was surprised that the casino can openly lie on the number of available games, knowing pretty well that, many players will find out the truth.

Clearly, this casino is not serious with their work, and I urge you to do your homework before investing any money here.

Their terms are quite vague and confusing. When I contacted their Live Chat support, the rude customer support staff kept on telling me that I was experiencing problems because “there was a system error, and other people were experiencing the same problem”.

I forgot to mention that, on many occasions, Live Chat stall at "Operator Connecting, Please Wait". You will be kept in line waiting for a response, only to later learn that you are talking to yourself.

Mars Casino needs to do a major overhaul of its services because nothing seems to work here.

The site is not simple to manoeuvre, and with games loading painfully slow, it’s only a matter of time before all the players run to join other reputable online casinos.