Casino description

Unique Casino Review

Unique Casino has such a unique name, and it would only be unfair for the casino to use such a name and offer different services.

Well, I got the opportunity to play on this casino, and below is my review:

Welcome Bonus

From what I understand, every new player who signed up on the Unique Casino was awarded a bonus. However, this is no longer the case, and you have to deposit for this casino to award you a bonus.

With the deposit that I made, the casino doubled the amount. In other words, Unique Casino matches your deposit with up to a 100% bonus match up to a total bonus of €200.

If you deposit €200, you will be able to play with up to €400. This also comes with 20 free spins that you can use to enjoy a slot on the casino.  

However, this bonus is not entirely free as it comes with a 30x wagering requirement. This high wagering fee is the first thing that shocked me about Unique Casino.

Payment Methods

On this casino, you can make deposits using varying currencies. These are NOK, EUR, CAD, AUD, and SEK. The minimum that you can deposit is €10, while the least withdrawable amount is €100.

Additionally, all the available deposit methods come with a limit on the amount that you can deposit which is between €10 and €1000.

Deposit options on Unique Casino include Skrill, Visa, MasterCard, iDEAL, Neteller, Paysafe Card, and Bitcoin or EPRO.

Withdrawals are only processed back to the method that you used to deposit.  I noticed that Unique Casino provides fewer withdrawal options as compared to the deposit options, which could be aimed at discouraging players from making withdrawals. These options are E-Wallets, Credit Cards, and Bank Wire Transfer.

Unique Casino promises up to 24 hours of processing time, but this depends on the withdrawal method. However, this is not the case. I made a withdrawal to Neteller, only for the casino to delay my payment by up to 5 days.

The other huge disadvantage is the fact that these withdrawal methods are not available in all the countries, and you must countercheck with your country before using any of the provided methods.

Availability of Games

They say an online casino is as good as its featured providers. Well, Unique Casino has a few of my favourite top developers that include Playson, Microgaming, Betsoft, NetEnt, Pragmatic, and Spinomenal.

However, that is where the fun stops. Playing slot games on this casino can be quite frustrating as I came to experience. Most of the slots that I attempted here had a lot of issues loading. Many more had bugs, and due to slow loading times, I ended up losing a substantial amount of money on this casino.

If you are looking for Live games, I’m sorry to burst your bubble! Unique Casino does not offer any Live games.

Customer Support

Customer support can make or break an online casino. As I have mentioned above, it took a few days for the casino to process my payment, yet I had submitted all the required documents, and the casino has approved the same.

I decided to reach out to the casino and launch a complaint due to the delay. First, their Live Chat is not available 24/7, so I was unable to reach them during my working hours.

The other option is their phone number (+44 20 3769 7666). I called the line several times before someone could answer it.

The support staff does not seem to be well versed in the operations of the casino. The lady I spoke to kept on telling me that the money will be processed soon. I got the same reply 4 days later!

Security and Licensing

Security-wise, the casino does not do very badly, as they have invested in the latest encryption standards to safeguard the players’ private details.

Unique Casino holds a licence from Curacao Gaming Commission, an organisation that oversees the casino’s activities.

Unfortunately, Unique Casino is not available in many countries, and they include the ones that I have listed below:

Afghanistan, Algeria, American Samoa, Angola, Azerbaijan, Bahrain, Bangladesh, Bhutan, Botswana, Bulgaria, Cameroon, Chad, Curacao, Ethiopia, Georgia, Guinea, Hungary, India, Indonesia, Iran, Iraq, Israel, Ivory Coast, Jordan, Kuwait, Lebanon, Liberia, Malaysia, Moldova, Morocco, Niger, Nigeria, Pakistan, Philippines, Qatar, Russia, Samoa, Seychelles, Slovenia, Somalia, South Georgia, Sudan, Suriname, Syria, Tajikistan, Tanzania, Turkmenistan, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States of America, Vietnam, Yemen, Zambia, and Zimbabwe.

Conclusion

Unique Casino may have a superb name but it does not flow well with their services. The casino offers far much fewer games than most other online casinos that I have visited.

Additionally, the available games are full of bugs and errors, and you frequently get disconnected, and their support desk does very little to help.

Account approval takes forever, and you will be lucky to get a reply to your email if at all you send the casino one.

From my experience customer service here is not good. Live help agents can be rude and if any issues arise then it is impossible to get answers via email. This, in my opinion, needs to be worked on and emails should be replied to and followed up.

The low withdrawal limit of €6,000 per month is an immediate turn off, not to mention their lack of live games.

Payment is not as scheduled, and the promise of getting funds within 24 hours (E-wallets) is close to impossible.

Live Chat is only available during specified times, and you are not guaranteed any assistance with it.

In this day and age, I still do not understand why Unique Casino would use an old fashioned design for their site. Maybe if they improved on this, it would increase the performance of the site.

Sometimes it took me as many as 10 seconds for a single spin.

Unique Casino is far from being perfect, and the site’s owners need to do a lot of work if they want to keep on attracting players to their casino.

Otherwise, no player will withstand constant interruptions, and errors while playing a slot game that they have paid for.