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WinStar Casino Review

WinStar Casino is an online casino that is operated by Gan plc. The casino holds dual licenses since they are regulated by both AGCC in Alderney, and the UKGC based in the United Kingdom.

Win Star Casino gas several games on its platform, and they include slots from reputable developers like NetEnt, IGT, iSoftBet and SG Interactive.  

Welcome Bonus  

It is always a player‘s wish to receive some sort of bonus from the casino. At WinStar, there is a welcome bonus, but this is split into the first two deposits that you make on the casino.

I made the first deposit and it was doubled. This can be done to a maximum value of £100.

The second time I put money in my account, WinStar added a 50% bonus to it. This can be as much as £150.

However, the casino only allows you to use the bonus on particular games, and this was a little disappointing for me, give that my favourite slot, Lil Devil is not included on the list.

The games that you can use this bonus on are Berryburst, Gonzo’s Quest, Finn, Starburst, Pyramid Quest for Immortality, and the Swirly Spin.

The welcome bonus is not free after all, and you will be required to deposit at least £10 to activate it. To add salt to industry, Winstar requires you to wager the bonus amount up to 45x.

This is one of the highest wagerings that I have seen on a modern online casino, and it is not easily achievable by many players.

Loyalty Rewards and Promotions

Playing at WinStar online casino earns you some Star Points. However, this will also depend on the game that you are playing. For example, for every £5 that you wager on slots, the casino awards you with one point.

WinStar seems very biased on players who enjoy table games. You will be at a great disadvantage if you love table games since these types of games require up to £25 for a single point.

The other downside of Winstar Casino is its lack of a VIP system. I’m a heavy wager, and my aim is always focused on reaching the VIP level because here, I’m assured of many benefits that include good loyalties.

I hope WinStar casino looks into this as they could be losing many customers as a result.

Contact Details

This is another frustrating area as far as Winstar's online casino is concerned. We are in 2020, and the casino has got no telephone numbers, and neither is there any live chat support.

The only mode of communication that is available is via email   ([email protected]).

Each time I wanted to enquire, I could only reach the casino via email and got a response after 3 or more days.

Available Games

Although there are other games available on WinStar, their main focus seems to be the slots. Personally, slots are my favourite games and I thought I would have a field day on this casino playing my favourite slots.

Unfortunately, most top developers like Microgaming and Playtech are missing on this casino, and this makes their library less interesting.

The few slots from other providers are quite slow to load, and this experience lost me quite a handful of funds.

Winstar Cash in, Cash out

Deposit on this casino is flawless. However, wait until it’s time to make a withdrawal, and it will be something close to impossible.

I used my Neteller account to deposit on Winstar casino, and the money hit my account instantly. However, as I have already highlighted, I made several winnings, and when I tried to withdraw some of the cashback to my Neteller, it took me more than 7 days for the casino to approve the withdrawal.

This was after making a lot of complaints, and sending countless emails since the casino had rejected my uploaded document for no apparent reasons.

Withdrawing Winnings

As a player who has been in this industry for many years, I use several tricks to test out new casinos. This is one of the best ways that can help me to gauge how genuine an online casino is.

My favourite trick is making a small withdrawal from the winnings that I have accumulated. I do this to tests the speed at which a casino releases player’s funds.  

When I tried to withdraw £100 from this casino, the company put a lot of obstacles in a bid to frustrate my effort of withdrawing any funds.

I have a lot of experience in how online gambling sites work. I’ well versed in the documents that are required, and I fully understand the process that is required when uploading the necessary documents.

I uploaded all the required documents, and the casino accepted them at first. Later on, they came up with several excuses as to why they can no longer accept my documents, and this meant that I could not make any withdrawal.

This is a big red flag that Winstar casino does not have the interest of the player at heart, and they are more interested in making a profit from the deposits that are made by players.

Additionally, the casino has a long list of players that they do not accept on their platform, and this includes Sweden, Australia, United States, South Africa, U.S. Miscellaneous Pacific Islands, U.S. Minor Outlying Islands, and U.S. Virgin Islands.

Loyalty scheme

WinStar online casino has a loyalty program that awards you each time you make a wager. The more you wager, the more points you accumulate, and this raises your level.

In return, Winstar allows you to exchange loyalty points for rewards. The more points you collect, the higher your level, and the better the reward.

After playing on the casino for close to three months, I accumulated a lot of points but to my disappointment, Winstar did not honour part of their bargain. This is because they did not allow me to redeem the points that I had collected for a reward.

Conclusion

WinStar is a relatively new online casino, and it seems like the casino has a long way to go before it can be included on the A list.

Most of their slot games are quite slow to load, and their failure to work with renowned developers like Microgaming makes it quite suspicious.

Customer service is very poor, and it is a nightmare trying to withdraw any winnings from this casino. You will need to send numerous emails before you can get hold of someone to assist you.

Additionally, any progressive jackpot on Winstar casino comes with heavy withdrawal restrictions. And this is not something that we support.

If you are a fan of progressive jackpots, look elsewhere because Winstar will disappoint you.