Yoyo Casino Review
Yoyo Casino is one of the latest online casinos to join this lucrative industry. The casino promises unending entertainment, which is accompanied by huge bonuses and promotions (at least according to their promotional materials).
Yoyo casino has created a user-friendly and intuitive layout, but as they say, not all that glitters is gold. It is important to learn from the experience of others before rushing to invest your money with this online casino.
My Personal Experience with Yoyo Casino
But what hides behind the bright colours, the awesome logo, and the attractive website layout on this online casino? I bring you the inside information about this up and coming online casino: so you can decide if Yoyo Casino is the best choice for your gaming activities.
And here is my experience:
After making my first deposit using an eWallet (Neteller to be precise), It was time to head to the slots category, since these are my favourite casino games. To my shock, half of the slots that the casino promises are not available in their database.
The few that I tried to tackle were either not loading at all, or they had a serious lag. Actually, this could be a common problem here, since I have had similar cases with casinos associated with this group.
This horrible lag actually made me lose a substantial bankroll, because every time I tried the slot and it froze, I had to either reload it or play a different slot. This is not only a waste of time but a waste of resources as well, since you have to keep on reloading the slot, every now and then.
One area that really concerns me is the misleading information that the Yoyo casino gives in their marketing materials. From my personal experience, I can say that I felt cheated by the casino’s promotions.
This is because, as they advise in their promotion, I made my first deposit with the hope that the casino would honour their promise of awarding me a bonus. True to their word, Yoyo casino awarded me the bonus; however, the bonus was supposed to be redirected to the particular slot where it is (bonus) is supposed to be used.
This did not happen and, when I reached customer care to find out what the problem could have been, I was informed that the bonus was no longer available, but I was offered some tournaments as compensation.
There is no such information on the casino’s website; neither did I receive any official communication about it from them.
Shocking Withdrawal Terms
Another area that yoyo casino needs to make a great improvement in, is in the area of withdrawals. To my utter shock, the casino only allows withdrawals after you have played 3x your deposit amount. This is regardless of whether you have accepted the bonuses or free spins.
From my many years of experience playing on different online casinos, this is the very first time I’m coming across such an absurd withdrawal term.
Another shocker to me is that the casino sets a personal withdrawal schedule, and this is set by their finance department. As a player, you have very little say in this decision, and you are required to adjust to it without much questioning.
If you are lucky to land a huge win, then you will need a lot of patience as the casino processes your winnings bit by bit. For a big win, prepare to receive your whole amount after several weeks.
Yoyo’s finance dept. only works 8 hours a day, additionally, the casino does not offer any support over the weekend which further delays the transactions.
I forgot to mention that for those players who are lucky to have been awarded a bonus, you cannot claim it if you happen to have an active withdrawal on Yoyo casino. Also, YOU CANNOT accept any bonuses if you have already partnered with their sister casinos ((Boaboa, Malina, Buran, and Casinia).
Lack of Organization!
Yoyo casino does not seem to care much on their game categorisation. From what I have seen, it is common to go to the slot’s section and find a number of video poker or table games. If you are in the card section, expect to find a few table games, as well as video poker.
Now, my question is how easy is it to find something this way? I think Yoyo casino needs to seriously look into this flaw, and I’m sure it’s something that is not quite difficult to fix. Such a correction will go the extra mile in improving the users’ experience.
All is not lost, and there is a thing or two that I like about this online casino. There are a number of slots that I enjoyed here, albeit with a lot of lagging challenges.
Some of the slots that I got to enjoy on the Yoyo Casino platform include Hidden Valley, Taco Brothers slot, and the Forbidden Throne slot. For those players who enjoy other types of casino games, there are some table games including Roulette, American Double Up, Royale Blackjack, Baccarat, and Blackjack.
Virtual poker is also available including the famous Deuces Wild, Joker as well as other Deuces. Additionally, most of these games are available on the live casino where you can play them against a live dealer.
Now that we have seen the type of games that you can enjoy on this casino, what payment options are available on Yoyo online casino that you can use to pay for these games?
Well, as a previous customer on this casino, I did a little research on most of their payment options. To be rank, Yoyo casino offers a wide array of payment options that you can use to withdraw or make a deposit on their platform.
These include MasterCard, EcoPayz, Neteller, Visa, Rapida, Bitcoin, Skrill, EnterCash, and Sepa. You can use the same avenues to withdraw your winnings, but with the addition of bank wire transfers. Currencies supported include TRY, HUF, EUR, PLN, SEK, NOK, and RUB.
Although Yoyo promises to process any withdraw in between 24 hours and 7 days (depending on the method), this is not really the case as my eWallet withdrawal was only processed after 3 days of back and forth.
Licencing and Security
For their licence, Yoyo Casino has been duly licensed by Curacao Commission, who is also their regulator. This is means that the casino is expected to exhibit complete transparency to its players.
This transparency should be applied across the board, ranging from player-friendliness to your private information, and funds.
Since Yoyo Casino is operated on a 128-bit SSL encryption, which is known to be the most secure and trusted encryption protocol, it gives this casino some sort of safety.
Although the services at the Yoyo casino are a little bit poor, their security measures gave me some peace of mind because I was assured of the safety of my funds. Remember hacking of casino’s systems is happening every now and then, and if an online casino fails to take strong protective measures, they will end up exposing the player’s information to third parties.
With strict regulations comes a strict measure in terms of countries where this casino operates in. There is a long list of restricted countries that Yoyo casino does not allow on their platform; these include the USA, Curacao, Israel, UK, Ukraine, Afghanistan, Iran, Netherlands, Iraq, and the Republic of Moldova.
Unreliable Customer Support
According to the Yoyo casino, they promise exceptional services for all players on their platform. Actually, the casino offers a number of different communication channels, and they even claim that their live chat is one of the best communication platforms where a player can get instant help.
Email support is also available via [email protected], while their phone numbers are +356-2778-0669. Alongside the casino’s live chat, phone support, and email, I also came across a detailed FAQ section that answers many queries.
However, what is on the casino’s pages is not what I actually encountered. From my own personal experience, customer service is a complete mess. I contacted Yoyo casino to get a simple clarification on an issue I had concerning a withdrawal. The lady I communicated with took forever in answering a simple query.
The best reply that I got from her was ‘‘write this email down….” The cashier page is another horrible place, and the layout makes it quite challenging to make a deposit or a withdrawal.
Yoyo casino needs to make some change to their services if they want customers like me to keep returning to their casino. For example, due to the bad experience that I had when I tried to make my first withdrawal, I don’t think I‘m ready to make another mistake by depositing more funds on the Yoyo casino.
The withdrawal process is the most frustrating thing ever. I had to contact the support countless times, and when they ask for verification of documents, this is another process that will take them forever.
Be ready to have your withdrawal request cancelled multiple times. Additionally, Yoyo casino will ask you to do some senseless things, which include splitting your withdrawal into smaller parts.
If you make a huge winning, it can take you between 2-4 weeks to complete the withdrawal process.
From my previous experience with the many online casinos that I have played on, Yoyo casino is the first of its type: where a customer is required to wait for an unnecessary amount of time before receiving their funds.