Cadoola Casino Review
The other day, I was browsing the internet trying to find a good online casino. With the many online casinos that are launched each month, it’s not easy picking a legitimate casino from a rogue one.
I landed on Cadoola Casino, which I later came to learn is a relatively new online casino. The casino has done quite well with their selection of games as well as their offer on high bonuses. Additionally, Cadoola online casino has a very well thought out VIP club. Below, I will share my personal experience with this online casino.
The Cadoola Journey
After doing my due diligence on this online casino, I headed straight to the sign-up page, and within minutes, I was done with the registration. This was easy to undertake using my smartphone.
One of the first things that I noticed about this casino is their round the clock customer support. The casino looks fresh and promising, but does it live up to its promises and expectations? Read on to find out.
This is one of those areas that really catch my interest any time I visit a new online casino. After all, it’s all about the games! Well, with Cadoola online casino, you will not feel short-changed when selecting games, since the casino has stocked over 1600 slot games in their database.
This is quite commendable, and if I add other types of games like table games (includes America Roulette, roulette, card games like baccarat and Caribbean Poker) and live games, the lists will go higher.
With the long list of games, it was not a problem finding a game that I could enjoy. Actually, I came across some big slot game, the likes of Pink Elephants, and Moon Princess.
Actually, Cadoola Casino has partnered with the most reputable names in the gaming industry. I managed to see games from some big names like Betsoft, Ainsworth Gaming Technology, Thunderkick, iSoftBet, NetEnt, Microgaming, Yggdrasil, Euro Games, Nyx Interactive, Quickspin, PariPlay, Amaya, Igrosoft, Ezugi, Amatic Industries, Elk Studios, Endorphina, Red Rake Gaming, GameArt, Push Gaming, Evolution Gaming, Nyx Interactive, Habanero, and Pragmatic Play.
However, regardless of the long list of games from top developers, this online casino is not immune to challenges, and my first bad experience with them is their super slow slots.
For every spin I made in a 1 sec, there was a delay of 5 seconds, which really spoilt my mood for playing. Additionally, I never saw any RTP indicated on the available slot games.
No Gaming Limits!
Another area that really bothered me about this casino is their failure to provide paying customers with a limit. Most modern online casinos have this provision, but for Cadoola, there is no such thing. This looks like an attempt by the casino to woo you into paying more, while spending much more, for their own gain.
After my first deposit got wiped out, I felt it was time to question their failure to protect their customers. So, I headed to the Live Chat section to engage one of their customer care staff.
The lady was honest enough to tell me that the casino does not have any provision, where a player can set up a limit for their account. Actually, the only help she could offer as far as this was concerned, was to request me to ask my bank, to set the limit for me!
At this point, I felt ripped off and proceeded to request her to close my account. To my surprise, I was told that I needed to send an email first, to request an account closure. They just want you to play more and lose as much as possible.
The casino offers an attractive cash bonus for every new player joining their platform. For example, after signing up and making my first deposit, Cadoola Casino awarded me with a 100% boost. This can go to as high as €500. Depending on the amount deposited.
However, even with a deposit as low as €20 (equivalents in other currencies), you can be able to trigger this bonus. Before you accept any bonus, it is imperative to take a look at the terms and conditions attached to it.
For this particular bonus, there are wagering requirements of 30x the full amount (bonus + deposit) that you are required to fulfil, before you can be allowed to cash the bonus.
Additionally, Cadoola does not allow wagering any other type of game apart from slots.
This locks out players who enjoy table games or Card games. As if that is not enough, there is another restriction to the bonus wagering, and not all slots count towards wagering. The few that count include Gonzo’s Quest, Cazino Zeppelin, and Tiki Tumble. If these are not your thing, you might as well kiss the bonus goodbye.
Cadoola Casino Free Spin
Alongside the welcome bonus, Cadoola also awards new players with up to 200 free spins. These free spins are part of the welcome package and are issued in batches of 20 for your initial ten days on the casino. You will receive the first batch immediately you make your first deposit.
Cadoola VIP Club
Although I did not get to the VIP level on Cadoola online casino, I must say that this particular section is designed with the high roller in mind. To ensure that you continuously deposit money in your VIP category, Cadoola has come up with all sorts of financial privileges.
As a Cadoola Casino VIP player, you are given special services that include a personal account manager, fast withdrawal processing as well as high withdrawal limits.
To entice you more, this casino gives you access to bigger bonuses, some rewards in your playthroughs as well as exclusive promotions. The VIP club is divided into a number of levels (5), and each level has its own benefits.
These 5 VIP levels are categorised as follows:
- Welcome VIP Level – This level is the firsts that you get access to if you make it to the VIP club. It offers the lowest value, and with it, members have a few advantages like a revised exchange rate of 100:1. Additionally, a member also gets a monthly payout limit of €10,000.
- Classic VIP Level – This is the second level of the VIP club. It has more benefits that include a 90:1 exchange rate plus a monthly payout limit of €10,000.
- Silver VIP Level – as a Silver level VIP member, you are in the lowest tier and you will receive 5% VIP cashback for the total losses that you incur. You will have a monthly limit of € 20,000, while the exchange rate is 90:1.
- Gold VIP Level – Gold Level members enjoy many more benefits like a Personal Account manager, a 10% cashback, as well as €25,000 monthly payout limit. They also enjoy an 80:1 exchange rate.
- Elite VIP Level – This is the higher tier level. With it, members get to enjoy all the benefits enjoyed by players in the other VIP levels, with additional benefits like a monthly payout limit of €50,000, a 70:1 exchange, and a 15% VIP cashback.
With such a VIP layout, Cadoola online casino is clearly interested in high paying players, with little emphasis given to the regular players.
Vague Deposit and Withdrawal Information
Cadoola casino offers a wide variety of payment and withdrawal options that include Visa and e-wallets. For deposit, there is Boleto as well. However, when I sought to clarify about the deposits and withdrawals from Cadoola’s casino's terms and conditions, the information that I go there was not helpful.
Cadoola casino states that they reserve the right to determine the minimum and maximum deposits. Additionally, their t &c indicates that if a deposit is not wagered three times prior to withdrawal, it will be subjected to a10% fee.
Before the casino can process any withdrawal, expect to undergo a mandatory ID verification, which can also be very frustrating.
It is clear that the Cadoola casino is not happy with players making a withdrawal, and this could also be the reason that the casino offers more deposit methods and very few withdrawal methods.
Withdrawing funds from this casino will not be a walk in the park, additionally; you can only withdraw €500 at a time, not to forget the long-pending time.
From my own experience, it is not easy for this casino to let you make a withdrawal. Although they promise a maximum of three days, personally this was not the case for me.
When I made my first withdrawal and 3 days elapsed without any money coming, I contacted them, and to my surprise, they initiated the whole withdrawal process all over again. Finally, I received the funds after waiting for a total of 5 business days.
Cadoola online casino has a few positive aspects to it. You have no reason to get bored on this casino since it offers a wide array of games. From card games to exciting live casino games, you will definitely find some excitement here.
By the way, I forgot to mention that the Cadoola casino offers live support in several languages.
However, Cadoola Casino has really let itself down with its lack of clarity as far as deposits and withdrawals are concerned. The owner needs to put in place a dedicated banking page that gives the player some clear instructions and information on the payment options available.
This should be for both deposits and withdrawals, and it should also include what the limits available. Additionally, the casino should consider reducing the number of popular slots, most of which do not contribute fully to the bonus wagering/playthrough requirements.